COROS Repair Program

   We’re here to keep you moving. COROS repairs and exchanges are designed to
   be fast, hassle-free, and sustainable—so you never have to train without a
   device for long. Simply send us your device, choose your refurbished
   replacement, and we’ll take care of the rest. Plus, every returned device is
   refurbished to “like new” condition, meaning we're keeping more COROS
   products in circulation and reducing waste. We believe endurance isn’t just
   for athletes—it’s for our products too.

Eligible Devices

The COROS Repair Service is available for the following devices:

Supported Regions

United States and European Union are currently supported.

To view in other languages:

Spanish

French

German

How It Works

Send Us Your Info to Get Started

◦Submit your request online.

Get Your Return Label

   ◦You'll receive an automated email with confirmation and a prepaid return
   label and link to find your replacement device.

Pick Your Solution

◦Select a device on ca.coros.com and pay the repair fee.

Return Your Device

◦Ship your current device back to us.

Receive Your Device

   ◦Once we receive your return, we’ll ship you a refurbished device.

COROS Refurbished devices come with a 1-year warranty

Repair Fees

Screen repairs include cracks, scratches and backlight issues.

My device is not on this list

   Please reach out to COROS Support directly if you do not find your device on
   this list so we can help.

What Happens to My Device?

After you send your device back, here’s what happens:

•First, your device will be collected at our nearest warehouse.

   •After gathering devices for repair, they are shipped in bulk to our
   factory.

   •At our factory, your device is repaired and refurbished to "Like New"
   standards.

•Once ready, it joins our refurbished inventory for future users.

Why Am I Not Getting My Device Back?

Cost & Sustainability Shipping each device individually to
   our factory in Asia would increase costs and create a larger carbon
   footprint. By batching shipments from the US and Europe, we reduce
   environmental impact while keeping the program affordable.

Minimized Downtime The repair process can take up to 30
   days. Instead of waiting without a device for a month, you can get a
   replacement immediately to keep training uninterrupted.

Why Don't You Offer Local Repairs?

   Currently, COROS repairs all devices at our dedicated factory in Asia,
   ensuring strict quality control from start to finish. While we are actively
   looking for repair partners in the US and Europe, none have met our
   standards in terms of quality, cost, and turnaround time.

   We believe that every COROS device, whether brand new or refurbished, should
   deliver the best experience possible, and that means handling repairs the
   right way.

Smarter and More Sustainable

   We always do our best to promote, advocate and most importantly, practice
   sustainability. A core piece of our business is continuing to add value to
   our devices through updates, far past the point of purchase, with a goal of
   allowing our users to use their devices for as long as possible. We also aim
   to create devices that will, and do, last upwards of 5+ years, with the end
   goal of reducing the need to buy an entirely new piece of hardware.

   In addition, by centralizing repairs, we provide a seamless upgrade path,
   reduce waste, and ensure that every COROS device meets our high-performance
   standards. Whether you're upgrading or repairing, we make sure you stay on
   track with your training.

Ready to start your repair process?